Refund & Cancellation Policy

01Overview

This policy explains what happens to your money if you cancel, change or end a booking early, and how refunds are paid. Plug Mode does not take a security deposit, so there is no deposit to wait for after your rental.

02Cancelling a booking

To cancel, message us on WhatsApp or email admin@plugmode.ae. The time we receive your message counts.

03No-show and changes

• If you are not at the agreed handover without telling us, the first rental day is charged and we release the car.
• Changes to dates, car or location are free if the car is available. If the new booking costs less, we refund the difference; if it costs more, you pay the difference.

04Returning the car early

If you return the car before the end of the agreed rental, unused full days are refunded, minus any difference between the daily and the weekly or monthly rate you were given.

05If we have to cancel

If we cannot provide the car you booked, for example after an accident or technical fault, we offer a comparable car. If you do not want it, you receive a full refund of everything you paid for that booking.

06Services and add-ons

• Social Media Package: free cancellation up to 48 hours before the shoot. Once the shoot has taken place it cannot be refunded. If it is included free with your rental, cancelling the rental also cancels the package.
• VIP Limousine Service and the Full Dubai Experience: cancellation terms depend on the partner and are confirmed with your quote.

07Charges after the rental

Fines, Salik tolls, parking, fuel or damage from prohibited use can be charged after the car is returned. We always send the underlying document first. If you believe a charge is wrong, tell us within 14 days of receiving it and we will review it with you.

08How refunds are paid

• Refunds go back to the original payment method, in AED.
• We start the refund within 5 working days of confirming it. Your bank or card issuer may need further time, usually up to 14 working days, to show the amount.
• Cash payments are refunded by bank transfer to an account in the name of the renter.

09Payment security and legal notes

• Card payments are processed by our payment provider. We do not store full card numbers.
• The United Arab Emirates is our country of domicile. All prices and payments are in UAE dirhams (AED).
• We do not trade with, or provide services to, any country or person subject to sanctions under UAE law or the OFAC sanctions lists.
• This policy is governed by the laws of the Emirate of Dubai and the United Arab Emirates. Disputes that cannot be settled amicably go to the competent courts of Dubai.

10Questions